Refund Policy

At UrFitScale, we strive to provide you with the best products and services to support your health and fitness journey. However, we understand that there may be instances where you need to return a product. Please review our refund policy below:

Eligibility for Refunds:

  • To be eligible for a refund, your item must be unused and in the same condition that you received it.
  • Refunds are only available for products that are defective or damaged upon arrival.
  • We do not accept returns or refunds for change of mind or buyer's remorse.

Refund Process:

  1. Notification: If you believe you are eligible for a refund, please contact us at urfitscale@gmail.com within 14 days of receiving your order.
  2. Evidence: To process your refund request, we require clear pictures and/or videos demonstrating the fault or damage to the product.
  3. Assessment: Our team will review your request and the provided evidence to determine if a refund is warranted.
  4. Approval: If your refund request is approved, we will provide you with instructions on how to return the item.
  5. Refund: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exclusions:

  • We do not accept returns or refunds for items that have been used, damaged due to misuse, or are not in their original packaging.
  • Shipping costs are non-refundable, and you will be responsible for paying the return shipping fees.
  • We reserve the right to refuse a refund if the returned product does not meet our eligibility criteria.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at urfitscale@gmail.com. Our team is here to assist you during regular business hours.

Thank you for your understanding and cooperation.

Sincerely,

The UrFitScale Team